FAQs

Read the answers to the most frequently asked questions we receive.

Read Our FAQS

Notice: Due to our transition to a new fulfillment system, please expect delays in order processing and delivery. We appreciate your understanding and patience during this time.

Didn’t find what you were looking for? Contact Us.

We have multiple options for getting in touch with our support team. Choose from one of the options below.

For any enquiries, please email us at enquiry@neoderm.com.hk.
Our team will get back to you as soon as possible.

For all enquiries related to products, general information or other questions, please call our customer service hotline: +852 2972 0388 (Monday to Friday, 9:00 AM – 5:00 PM, except public holidays).

You can also contact us through social media by sending a direct message to our official Instagram account: @neostratahongkong.